Terms and Conditions

Please take some time to read these Terms and Conditions. Brighter Choices Pty Ltd want to ensure you are happy at every stage of the cleaning service provided.

1. Cleaning Services

The Service will be for such cleaning duties as agreed between you and Brighter Choices Pty Ltd at the time of booking and agreement of a detailed Quote scoping the work detailed.

All cleaning products and equipment required to service your property are provided by Brighter Choices Pty Ltd.

If, at any time prior to or during your service, a staff member at Brighter Choices feels there is a safety issue, at their discretion, they can terminate the service.

2. Customer Responsibilities

Provide a safe working environment for Brighter Choices Pty Ltd to perform the Service.

Leave access unobstructed to those areas of the Property requiring the Service.

Provide Brighter Choices Pty Ltd access to all service utilities (including hot and cold water, electricity, and rubbish bins) as required to complete the Service as agreed.

Prior to the commencement of the Service, inform Brighter Choices Pty Ltd of any hazards, slippery surfaces, risks, or dangers you’re aware of.

3. Payment Terms

The Customer agrees to pay at completion of service upon receipt of a detailed invoice.

Payments can be made via credit card, debit card or direct deposit.

Direct deposit payment must be made within 48 hours of the completed service and prior to the next scheduled service.

Direct Debit is only available for regular cleaning services upon request.

4. Late Payment Fee

The Customer agrees to pay in full, upon receipt of invoice for completed services.

The Customer agrees to pay a late fee administration charge of $10 per day, 7 days after the invoice due date if no payment is made for completed services as per invoice due.

5. GST

Tax Invoices are available for all services carried out by Brighter Choices Pty Ltd.

6. Quotations

Brighter Choices Pty Ltd prides itself on accurate quotes. We will need to view your property in person in order to commit to a quote for work and services.

If a service is requested outside of the original quote (example, addition of a linen change or window clean), you will be informed of any extra cost before work commences.

7. Changes to days or time of service

Any changes to the Service originally agreed to between Brighter Choices Pty Ltd and yourself must be agreed to with an agreed price prior to the service commencing.

If time allows, Brighter Choices Pty Ltd may agree to provide the additional services on that same day. Otherwise a day and time that suits both can be agreed on.

8. Changes to scopes of works

Any changes to the Service originally agreed to between Brighter Choices Pty Ltd and yourself must be advised to and the price agreed on prior to the service commencing.

9. Complaints

Customers must report dissatisfaction with the Service provided, within 24 hours of completion of the Service. Brighter Choices Pty Ltd will endeavour to resolve the problem quickly and efficiently. Subject to clause 11, Brighter Choices may, at its discretion, offer the Customer either of the following:

A partial or full refund.

Re-supply of the Service without charge

10. Accidents, Breakage, Damage & Theft

The Customer must inform Brighter Choices Pty Ltd of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner provided. This must be reported via email to the Director Emily.Brewer@brighterchoices.com.au within 24 hours of completion of the Service.

To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Brighter Choices Pty Ltd within 24 hours of completion of the Service.

Any accusation of Theft must be reported to the Police before Brighter Choices Pty Ltd can proceed with any recovery action.

11. Your Details/Personal Information

Brighter Choices Pty Ltd agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).

By providing your details to Brighter Choices Pty Ltd, you agree to the company holding your information and to be contacted in relation to supplying you all relevant information in relation to the services provided by Brighter Choices Pty Ltd including competitions and information you have subscribed to.  Your choice of subscription will always be available.

12. No Locked in Contract

At Brighter Choices Pty Ltd our vision is to create a better everyday life for each one of our colleagues and customers. It’s our mission to provide Hills District Home Cleaners that do such a fantastic job, you won’t be able to live without them. You are not locked into any contracts with regards to regular cleaning services. At any time you feel our services are slipping, please tell us. We believe in good communication. We keep in touch to ensure your happy so we can do everything in our power to keep you happy and relaxed when you walk into your home after a Brighter Choices service.

Terms and Conditions: Hills District Little Athletics Puple-letics Prize 2022

  • The prize to be drawn on Sunday 15th May 2022.
  • Winner will to be drawn via raffle by a Hills District Little Athletics representative and the decision is final, no correspondence will be entered into.

The Winner:

  • Must be a current resident of the Hills District of Sydney.
  • Must be located within our Hills District service zone. Suburbs included: Acacia Gardens, Annangrove, Baulkham Hills, Beaumont Hills, Bella Vista, Box Hill, Castle Hill, Dural, Glenhaven, Glenwood, Kellyville, Kenthurst, Norwest, Parklea, Round Corner, Rouse Hill, Schofields, Stanhope Gardens and The Ponds.
  • Must be over 18.
    • Will be notified by Hills District Little Athletics

The Prize :

  • Full House Clean from Brighter Choices up to the value of $250*
  • The prize must be redeemed before the 26th March, 2023
  • The Prize is not transferrable or redeemable for cash or cannot be altered in any way.

Terms and Conditions: MOTHER’s Day 2022 Competition

The Competition:

  • Will run from Monday 7th April – Saturday 7th May inclusive.
  • Prize will be drawn on Sunday 8th May 2022.
  • Winner will be determined by Brighter Choices and The Retreat Room representatives, and the decision is final, no correspondence will be entered into.
  • @brighterchoices and @retreatroomsydney are the official accounts associated with this giveaway and the only accounts by which the winner will be contacted. Please be aware of spam accounts.

The Winner:

  • Must be a current resident of the Hills District of Sydney.
  • Must be over 18.
  • Must be located within our Hills District service zone. Suburbs included: Acacia Gardens, Annangrove, Baulkham Hills, Beaumont Hills, Bella Vista, Box Hill, Castle Hill, Dural, Glenhaven, Glenwood, Kellyville, Kenthurst, Norwest, Parklea, Round Corner, Rouse Hill, Schofields, Stanhope Gardens and The Ponds.
  • Will be notified via Facebook & Instagram post on the Sunday 8th May, 2022 and if they have not made contact, will be contacted via direct message either via Facebook or Instagram.
  • If the winner has been contacted on three separate occasions and has not responded by the Monday 16th May, the prize will be given to the runner up. The runner up will be pre-determined during the judging process.

The Prize :

  • Full House Clean from Brighter Choices up to the value of $250*
  • The Retreat Room Retreat Away Face & Body Facial up to the value of $150
  • The prize must be redeemed before the 7th May 2023.
  • The Prize is not transferrable or redeemable for cash or cannot be altered in any way.

Facebook Disclaimer:

  • The competition hosted by Brighter Choices and The Retreat Room is in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram.

Terms and Conditions: JULY 2021 Competition

The Competition:

  • will run from Sunday 11th July – 31st July 2021 inclusive
  • winner will be determined by Brighter Choices representatives and the  decision is final, no correspondence will be entered into. 

The Winner:

  • must be a current resident of the Hills District of Sydney. 
  • must be located within our Hills District service zone. Suburbs included: Acacia Gardens, Annangrove, Baulkham Hills, Beaumont Hills, Bella Vista, Box Hill, Castle Hill, Dural, Glenhaven, Glenwood, Kellyville, Kenthurst, Norwest, Parklea, Round Corner, Rouse Hill, Schofields, Stanhope Gardens and The Ponds. 
  • will be notified via email or  a Facebook post on the 2nd August 2021 and if they have not made contact, will be contacted via direct message. 
  • if the winner has been contacted on three separate occasions and has not responded by the 4th August, the prize will be given to the runner up. The runner up will be pre-determined during the judging process. 

The Prize :

  • will be one Nintendo Switch Console for the winning child.
  • will be 12 monthly FRESHEN UP ™️ SERVICE visits to be scheduled on a set day, once a month for a year commencing July 2021.
  • the prize must be redeemed before the 31st October 2021.
  • is not redeemable for cash or altered in any way. 

Facebook Disclaimer:

  • the competition hosted by Brighter Choices is in no way sponsored, endorsed, administered by, or associated with Facebook.